Irm1 Terms & Conditions – Complete Platform User Guide

Welcome to irm1. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and irm1 ("Platform", "we", or "irm1") governing your use of all services, products, and features made available through the irm1 platform, accessible at irm1.com.

By registering an account, making a deposit, or using any part of the irm1 platform, you confirm that you have read, understood, and agreed to be bound by all terms contained in this document, including Privacy Policy irm1 and Responsible Gaming Policy which forms part of these Terms.

Irm1 reserves the right to update or amend these Terms at any time, with reasonable notice provided to members. Continued use of the irm1 platform following any amendment will be considered acceptance of the revised terms. It is your responsibility to check this page periodically for the latest information.

Use of the irm1 platform is restricted to individuals who meet all of the following eligibility criteria:

• Be at least 18 years old at the time of registration and throughout the entire period of use of the irm1 platform.
• Residing in or physically located within a jurisdiction where the use of the irm1 platform is lawful and permitted under local regulations.
• Not listed under any self-exclusion program recognized by a responsible gambling authority.
• Having the legal capacity to enter into binding agreements and not being subject to any mental or legal incapacity that would prevent acceptance of a contract.
• Register using your true, accurate, and up-to-date identity and personal information.

Irm1 reserves the right to request proof of identity, date of birth, or residency at any time. Failure to comply with verification requests within the specified timeframe may result in temporary suspension or account closure.

Each individual is only permitted to hold one (1) irm1 account active at any one time. Holding multiple accounts, whether using the same or different information, is strictly prohibited and constitutes a serious breach of these Terms.

Account Security Responsibilities

As an irm1 member, you are fully responsible for:

• Keeping your irm1 account password and login credentials confidential.
• Ensuring that no other person, including family members, accesses or uses your irm1 account.
• Notify irm1 immediately if you suspect any unauthorised access to your account.
• Keeping your personal information up to date if there are any changes to your name, phone number, or payment details.

Irm1 is not liable for any losses arising from a member's failure to safeguard their own login credentials, unless there is clear negligence or misconduct on the part of irm1.

All financial transactions on irm1 must be conducted through supported payment methods and in the registered member's own name. irm1 does not accept payments made on behalf of third parties.

Supported Payment Methods at irm1

Withdrawal Conditions

Irm1 reserves the right to conduct security checks and identity verification before processing any withdrawal exceeding RM5,000. Members may be required to submit a copy of their identification document or proof of ownership of the payment account for this purpose. Withdrawals may only be made to an account or eWallet registered in the name of the verified member — withdrawals to third-party accounts are strictly not permitted.

Irm1 offers a wide range of bonuses and promotions for both new and existing members. All bonuses and promotions are subject to specific wagering requirements that must be fully met before any withdrawal from a bonus balance is permitted.

General irm1 Bonus Principles

• Welcome bonus up to RM888 for new members making their first deposit. Wagering requirements are clearly stated on the relevant promotions page.
• Bonuses may only be used once per member unless otherwise stated in the relevant promotional terms.
• Bonuses may not be transferred between accounts or sold to any other party under any circumstances.
• Irm1 reserves the right to void any bonus obtained through illegitimate means, fraud, or abuse of the promotional system.
• In the event of any conflict between special promotional terms and these general Terms, the special promotional terms shall apply to the relevant offer.

All bets and games on irm1 must comply with the rules set for each game type and market. Confirmed bets are final and may not be cancelled or amended except under circumstances specifically stated in these Terms.

General Betting Rules

• Bets confirmed within the irm1 system are final and binding on all parties.
• Irm1 reserves the right to cancel or void any bet placed based on incorrect odds or inaccurate information resulting from a technical error, regardless of whether the bet has already been settled.
• If an event or match is cancelled, all bets placed on that event will be fully refunded to the relevant member's account balance.
• The use of automated software, bots, or any mechanical method to place bets is strictly prohibited.
• Betting by any individual who possesses insider knowledge or information relating to an event being wagered on is strictly prohibited.

Match Integrity

Irm1 takes match-fixing and sports fraud seriously. We work with international sports oversight bodies to monitor suspicious betting patterns. Any bets suspected of being linked to match-fixing will be investigated and may be voided without prior notice.

Irm1 is fully committed to responsible gaming. We believe that sports betting and casino games should be an enjoyable form of entertainment — not a burden or a source of financial or emotional stress. To that end, irm1 provides a range of tools that allow members to manage their own gaming activity.

Self-Management Tools Available at irm1

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits. Limits can be reduced immediately, but any increase requires a 24-hour review period.
• Betting Limits: Set a maximum limit for each betting session or for a specific time period.
• Temporary Break: Take a break from the irm1 platform for 24 hours, 7 days, or 30 days, based on your needs.
• Permanent Self-Exclusion: Choose to permanently exclude yourself from the irm1 platform if you feel it is necessary to do so. Permanent self-exclusion is irreversible.

Irm1 encourages every member to play within their financial means. If you or someone you know is experiencing a gambling problem, please reach out to the irm1 support team or visit the Responsible Gaming us to access appropriate support and resources.

Irm1 reserves the right to suspend or close any member account at any time, with or without prior notice, for reasons including but not limited to:

• Violation of any part of these irm1 Terms & Conditions.
• Multiple account ownership by the same individual.
• Identity fraud or the provision of false information during registration or verification.
• Any attempt at money laundering or other unlawful financial activity conducted through the irm1 platform.
• Use of unauthorised payment methods or accounts belonging to third parties.
• Threats, harassment, or abuse directed at irm1 staff or other members.
• Any action that irm1 deems likely to compromise the integrity of the platform or damage irm1's reputation.

In cases of suspension due to confirmed fraud, irm1 reserves the right to confiscate all balances in the relevant account, including deposited funds, winnings, and bonuses. irm1 also reserves the right to report suspicious activity to the relevant authorities in Malaysia.

Irm1 services are provided "as is" and "as available" without any express or implied warranties. irm1 does not guarantee that the platform will be free from technical disruptions, errors, or delays caused by factors beyond our control.

Irm1 is not liable for:

• Losses arising from service disruptions caused by third-party factors such as telecommunications providers or internet service providers.
• Betting outcomes resulting from a member's reliance on inaccurate information or analysis.
• Indirect, incidental, or consequential losses suffered by members as a result of using or being unable to use the irm1 platform.
• Actions or omissions by third-party payment providers that cause delays in transaction processing.

These irm1 Terms & Conditions are interpreted and governed by the laws of Malaysia. Any dispute arising from or in connection with the use of the irm1 platform must first be resolved through irm1's internal dispute resolution process before any formal legal action is taken.

Complaints & Appeals Process

If you have a complaint or dispute relating to your irm1 account or transactions, please follow the steps below:

1. Contact the irm1 customer support team via live chat or email at support@irm1.com with full details of your complaint.
2. Our support team will provide an initial response within 24 hours and will endeavour to resolve complaints within 5 business days.
3. If you are not satisfied with the proposed resolution, you may request that your case be escalated to irm1 senior management for review.
4. A final decision by irm1 senior management will be communicated within 14 business days from the date the appeal is received.

Irm1 is committed to handling all complaints fairly, transparently, and within a reasonable timeframe. All complaint-related communications must be in Bahasa Malaysia or English to ensure efficient processing.

Irm1 reserves the right to amend, update, or supplement any part of these Terms & Conditions at any time. Members will be notified of significant changes through:

• An in-platform notice on irm1 will be displayed when members log in after the amendments take effect.
• Email notification to the member's registered email address for amendments involving material changes to member rights or obligations.
• The updated "Last Updated" date displayed at the top of this Terms & Conditions page.

It is your responsibility to review these Terms periodically. Continued use of the irm1 platform following any amendment taking effect will be considered full acceptance of the revised terms. If you do not agree with any changes made, you have the right to close your account and withdraw any remaining balance in accordance with the withdrawal procedures in effect at that time.

If you have any questions, concerns, or need further clarification on any part of these Terms & Conditions, the irm1 support team is ready to assist you through the following channels:

• Live Chat: Available 24/7 within the irm1 platform — response within minutes.
• Email: support@irm1.com — response within 24 hours on business days.
• Language: All irm1 support is available in both Bahasa Malaysia and English.

The irm1 support team is made up of Malaysians who speak Bahasa Melayu as their first language. We understand the local context and needs of Malaysian users, and every enquiry you raise will be handled with respect and efficiency.